Terms & Conditions

SECURITY DEPOSIT

The security deposit of £150 will be requested 14 days prior to arrival, and must be paid 2 days before arrival. The payment is through invoice payable to Paget Property Investments Ltd. No money is accepted at the premises. Failure to pay the deposit will result in cancellation of the booking with no refund.

The security deposit is refunded once all keys are returned and the apartment is checked over for damages. Provided there are no remunerations the deposit will be returned with in 14 days from departure.

Facilities & Services

Note: No items are to be removed from any apartments or dismantled in any way. Furniture is not to be moved within the apartment.

SERVICES

We cannot be held responsible for failure or interruption of services within or outside of the apartment or development building – this includes utilities, appliances and communications (Television, Broadband, Wi-Fi, Electricity, Water, and Heating). We cannot be held responsible for inconveniences such as noise, access or supply of services caused by engineering or repair works within or in another part of the property.

If there is an interruption to any services, once we receive notification, we will use all reasonable efforts to rectify the issue within a reasonable period of time.

We reserve the right to add or remove any of the services without prior notice.

We endeavour to have each apartment cleaned and ready for new guests by the check in time, however on rare occasions and in the event of staff shortage there may be a delay in cleaning. In the event of this, guests will be given access to the apartment from the check in time and the apartment will be cleaned as soon as possible. No compensation will be given for this.

BROADBAND

Wireless broadband (Wi-Fi) is available in all apartment locations and is provided free of charge. We cannot guarantee connectivity at any given time; however we endeavour to maintain the hardware and connection within all apartments. If there is a fault with the hardware provided (wireless router) we will give support and maintenance. If the fault is deemed to be with the guests hardware/devices, support will not be available.

LUGGAGE & MAIL STORAGE

We do not provide any storage facilities for luggage or personal belongings, including post or packages. We cannot under any circumstances accept any of these items. We do not provide keys to the apartment post boxes, the post boxes are checked regularly and if requested, post will be delivered to the apartment, otherwise it is returned. There is no mail forwarding service if the guest has checked out already.

Checkin, Checkout & Return of Keys

Check in is from 3.00pm. Checkout is by 10.00am.

IN THE EVENT OF KEYS NOT BEING RETURNED, WE RESERVE THE RIGHT TO CHARGE GUESTS FOR LOCK REPLACEMENT, KEY REPLACEMENT, CAR PARK LOCK REPLACEMENT – £150 and a further £50 for the second set of keys

If there is a delay in departing, Pleasure Beach Apartments reserves the right to charge for an additional night’s stay for every day the keys are not returned (in the case of long term bookings, the guest will be charged until the end of the next payment cycle).

In the event of an unapproved late check-out or refusal to vacate the apartment by the agreed check-out time, we reserve the right to remove all persons and property from the apartment. Any items left in an apartment past the agreed departure time are left at the owners risk – we accept no responsibility for these items and reserve the right to remove and store them.

WE RESERVE THE RIGHT TO CHARGE GUESTS £25 PER HOUR FOR STAYS BEYOND THE AGREED CHECK-OUT TIME.

Lost property is kept in storage for no longer than 30 days and safekeeping is not guaranteed. Lost property can be posted back to you at your own cost with prior agreement and Pleasure Beach Apartments will not accept any liability for any items that go missing.

All guests are given one set of keys.

Damages to Apartment & Payment of Additional Charges

Valid credit/debit card details must be supplied at the time of booking, in the event of damages to the apartment these card details will be used to charge the appropriate amount. We reserve the right to deduct from the relevant credit/debit card, without prior notice, all amounts chargeable under these conditions.

The apartments should be left in a reasonable state on departure, if (at our absolute discretion) we consider additional specialist cleaning is required (for example carpet cleaning to remove a stain), or an excessive amount of time to return an apartment to it’s previous state (ie glitter) we will charge an additional fee of £150.00. When the duration of the booking is in excess of 28 days, a discretionary final cleaning charge of up to £150 may be charged. If an apartment is deemed unfit for occupation, you will be obliged to pay compensation to us for loss of revenues in addition to the costs of cleaning and repair.

We reserve the right to charge £150 (in addition to the general cleaning charges) for specialist cleaning to an apartment and/or its contents where it is left in an exceptionally bad condition or if we believe smoking has taken place in the apartment.

Car Parking

Parking is limited and is allocated on request as first come first reserved basis subject to availability.

The car space will be available from 3pm on the day of arrival and must be vacated by 10.00 am on the day of departure unless otherwise agreed in writing at the time of the booking with Pleasure Beach Apartments. All additional cars can be parked in nearby pay & display parking areas.

If there is a delay in departing then Pleasure Beach Apartments reserves the right to charge for an additional night’s stay.

If vehicles have not been removed by 10.30am on the day of departure then additional car parking charges will be payable of £15.00 per hour.

We will not be liable for the theft of or damage to your vehicle or its contents.

Termination by Pleasure Beach Apartments

Pleasure Beach Apartments has the right to terminate a booking at any time on the grounds of partying, playing loud music, general nuisance behaviour, abusive to staff or other guests, mistreatment of the apartment, non payment or criminal activity on the part of those occupying the apartment or their guests. In such circumstances, Pleasure Beach Apartments is not obliged to provide or locate alternative accommodation. The period of notice is at the discretion of Pleasure Beach Apartments.

Smoking

Smoking is not permitted in the apartments or in the internal communal areas of the apartment block. A surcharge of £200 will be made if evidence of smoking is discovered in the apartment that will be used to pay for the deep clean the apartment will require after their departure.

Acceptance of Terms and Conditions / Contract of Hire

All bookings are subject to these terms and conditions that are deemed to have been accepted in full by the hirer and all persons in the party. Payment of deposit and/or apartment fee also indicates acceptance of these Terms and Conditions.